Privacy Policy
Introduction
Canventra Technologies (“Canventra”, “we”, “our”, or “us”) respects your privacy and is committed to protecting personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect information when you access or use the Canventra inventory management platform, websites, applications, and related services (collectively, the “Service”).
By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.
Who We Are
Canventra Technologies is the provider of the Service.
Contact Information
- Canventra Technologies
- Country of Incorporation: Canada
Information We Collect
Information You Provide
We may collect information that you provide directly to us, including:
- Name
- Email address
- Business name
- Job title or role
- Account credentials
- Customer support communications
- Subscription and billing information
Business Data
As part of providing the Service, we may process information that customers upload, create, or manage, including:
- Products
- Inventory records
- Stock levels
- Purchase orders
- Sales records
- Supplier information
- Customer information
- Notes and attachments
Customers are responsible for ensuring they have the necessary rights, permissions, and legal authority to provide personal information uploaded to the Service.
Automatically Collected Information
When you use the Service, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Usage activity
- Access times
- Log files
- Error and diagnostic information
Payment Information
Subscription payments are processed by Stripe.
Canventra does not store complete payment card information. Payment information is collected and processed directly by Stripe in accordance with Stripe’s privacy practices.
How We Use Information
We use information to:
- Provide and operate the Service
- Create and manage accounts
- Authenticate users
- Process payments and subscriptions
- Provide customer support
- Improve and enhance the Service
- Monitor performance and reliability
- Detect, prevent, and investigate fraud, abuse, and security incidents
- Communicate service updates and administrative notices
- Comply with legal obligations
- Enforce our agreements and policies
Legal Basis for Processing
Where applicable law requires a legal basis for processing personal information, we rely on one or more of the following:
- Performance of a contract
- Legitimate business interests
- User consent
- Compliance with legal obligations
- Protection of legal rights and security interests
Customer Data Ownership
Customers retain ownership of all business data submitted to the Service.
Canventra processes customer data solely for the purpose of providing, maintaining, supporting, securing, and improving the Service.
Nothing in this Privacy Policy transfers ownership of customer data to Canventra.
Cookies and Similar Technologies
We use cookies and similar technologies to:
- Authenticate users
- Maintain active sessions
- Remember preferences
- Improve performance
- Analyze usage patterns
- Enhance user experience
Where required by law, we will obtain consent before placing non-essential cookies on your device. You may manage cookie settings through your browser preferences.
Service Providers and Subprocessors
We use trusted third-party providers to help operate the Service.
These providers may process personal information on our behalf and are contractually required to protect information appropriately.
Current providers may include:
- Cloud Infrastructure — Amazon Web Services (AWS) — used for backend services, serverless computing, infrastructure management, monitoring, and application operations.
- Authentication Services — Google Firebase Authentication — used to manage user authentication and account access.
- Database Services — Google Firebase Firestore — used to store and manage application and customer data.
- Payment Processing — Stripe — used to process subscriptions, billing, and payments.
We may update our service providers from time to time as our business evolves.
Sharing of Information
We may disclose information:
- To service providers assisting us in operating the Service
- To comply with applicable laws and regulations
- To respond to lawful governmental or regulatory requests
- To enforce agreements and policies
- To protect the rights, property, security, or safety of Canventra, our customers, or others
- In connection with mergers, acquisitions, financing activities, restructuring, or sale of assets
We do not sell personal information.
International Users and Cross-Border Transfers
Canventra serves customers located in multiple countries.
Personal information may be processed, stored, and transferred across national borders, including to Canada, the United States, and other countries where our service providers operate.
By using the Service, users acknowledge that information may be transferred to jurisdictions that may have different data protection laws than their country of residence.
Where required by law, Canventra implements reasonable safeguards designed to protect personal information during international transfers.
Data Retention
We retain information:
- While accounts remain active
- As necessary to provide the Service
- To comply with legal obligations
- To resolve disputes
- To enforce agreements
- For legitimate business purposes
Upon verified account deletion requests, customer data will generally be deleted, anonymized, or securely removed within 90 days unless a longer retention period is required by law.
Backup copies may remain temporarily until overwritten through normal backup cycles.
Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect information, including:
- Encryption in transit using TLS
- Authentication and access controls
- Role-based permissions
- Secure cloud infrastructure
- Monitoring and logging
- Regular software updates and security patches
- Restricted production system access
Despite these measures, no method of transmission or storage can be guaranteed to be completely secure.
Data Breach Response
If we become aware of a security incident involving personal information, we will investigate the matter promptly.
Where required by applicable law, we will notify affected individuals and relevant regulatory authorities within legally required timeframes.
Your Privacy Rights
Depending on your location and applicable law, you may have rights to:
- Access personal information
- Correct inaccurate information
- Delete personal information
- Export personal information
- Restrict certain processing activities
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Submit complaints to applicable privacy regulators
Requests may be submitted to privacy@canventra.com.
We may request information necessary to verify identity before fulfilling requests.
Marketing Communications
We may send administrative communications necessary to operate the Service, including:
- Account notifications
- Security notices
- Billing updates
- Service announcements
Where permitted by law, we may also send product updates and promotional communications.
You may opt out of marketing communications at any time using the unsubscribe mechanism included in such communications.
Administrative communications related to your account may continue even if you opt out of marketing messages.
Automated Decision-Making
Canventra does not use personal information for automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Children’s Privacy
The Service is intended for businesses and business users and is not directed to children under the age of 13.
We do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information.
Do Not Track
Some web browsers offer a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to Do Not Track signals, the Service does not currently respond to such signals.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will revise the Effective Date shown at the top of this Privacy Policy. Material changes may also be communicated through the Service or by email where appropriate.
Contact Us
For questions, concerns, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:
- Canventra Technologies
- Country of Incorporation: Canada